Terms of Service

“Pinglo,” “we,” or “us” means the Pinglo service and its operator. “You” means the business or person creating or using a Pinglo account. By creating or using an account, you agree to these terms and the linked Privacy Policy. If you use Pinglo for an organisation, you confirm you are authorised to accept these terms for it.

Pinglo is a business software service. The registered legal entity and business address were not supplied for this publication; contact pinglosupport@gmail.com for company or legal notices.

Provide accurate account information, safeguard credentials, and manage your team’s roles and access. You are responsible for actions taken through your account and for promptly reporting suspected unauthorized access. Some workspace pages and features require an active paid plan or a specific plan entitlement.

Plan prices, included features, and monthly usage allowances are shown on the pricing page. Prices are billed in Kenyan shillings (KES); any other displayed currency is an estimate. Card subscriptions renew automatically at the selected interval until canceled. M-PESA subscriptions are paid manually and do not renew automatically. Pinglo does not offer an automatic free trial as a standard signup step; any access granted directly by Pinglo is subject to the terms communicated with that offer.

WhatsApp/Meta messaging fees and other third-party charges are separate from Pinglo’s subscription. See WhatsApp and usage information. Refund eligibility is described in the Refund Policy.

You must comply with applicable law, WhatsApp/Meta policies, and the terms of any connected provider. You are responsible for your contacts, lawful basis and consent where required, approved templates, message content, recipient lists, and respecting opt-outs. Do not use Pinglo for unlawful, deceptive, abusive, or unsolicited messaging, to send malware, or to interfere with the service or another customer’s account.

Meta may review templates, limit messaging, change platform rules, or suspend a WhatsApp account independently of Pinglo. Pinglo does not control Meta’s decisions.

You retain rights in the data you provide. You instruct Pinglo to process workspace data to provide the service, as described in the Privacy Policy and Data Processing Agreement. You must have the rights and permissions needed to upload and use contact and message data. You remain responsible for data you collect from your own customers and for responding to their requests.

Pinglo depends on third-party services including Meta’s WhatsApp Business Platform, Paystack, Supabase, and Vercel. Their own terms, availability, and charges apply to their services. Pinglo is not responsible for outages or decisions made by those providers, but will use reasonable efforts to help diagnose issues within Pinglo’s control.

We may update or temporarily restrict features for maintenance, security, legal compliance, non-payment, suspected abuse, or provider requirements. Where practical, we will provide notice and an opportunity to resolve the issue. You may stop using Pinglo and request account closure. Billing cancellation and data export/deletion requests are handled as described in the relevant public policies.

Pinglo and its software, brand, and materials remain owned by Pinglo or its licensors. We grant you a limited, non-exclusive, revocable right to use the service during your account’s authorized access. You grant Pinglo permission to host and process content only as needed to operate, secure, and support the service.

To the extent permitted by law, Pinglo is provided without warranties that cannot be excluded, and we do not guarantee uninterrupted or error-free operation. Nothing in these terms limits rights or remedies that cannot lawfully be limited. To the maximum extent permitted by law, Pinglo is not liable for indirect or consequential loss, loss of profits, or third-party platform fees or service decisions arising from your use of the service.

We may revise these terms as the service changes. We will publish the updated version and date here, and give notice or obtain renewed agreement where required. Questions or legal notices can be sent to pinglosupport@gmail.com or by WhatsApp to +254 789 336 944.