Data Export & Account Deletion

1. Email pinglosupport@gmail.com from the email on the Pinglo account.
2. Use the subject “Data export request” and identify the workspace and the data you need (for example contacts, conversations, or account records).
3. An account owner or admin must confirm the request. Pinglo support will confirm the scope and available format, then coordinate a secure delivery method.

1. Ask the account owner to email pinglosupport@gmail.com with “Account deletion request” and the workspace name.
2. Pinglo support will verify authority, explain the impact on workspace users and any active billing, and confirm the request before proceeding.
3. After confirmation, Pinglo will coordinate account closure and deletion of eligible workspace data. Keep any export you need before deletion is completed.

Account closure is separate from canceling a recurring subscription. If you have an active card renewal, cancel it through Pinglo support or the billing controls before closure is finalized.

We may request reasonable information to verify the requester and protect the workspace from unauthorized disclosure or deletion. We will confirm receipt and communicate the expected handling time after reviewing the scope; statutory response periods apply where required by law. Billing records, security logs, dispute evidence, or data in protected backups may be retained for a limited period where required for legal, accounting, security, or recovery purposes.

If you are a customer, prospect, or contact whose details were added to a business workspace, contact that business first. The business decides how it uses your information and is responsible for responding to your request. Pinglo can assist the business under its Data Processing Agreement.